Carlisle Cleaning & Support Services provides service coverage across Britain and has the capability to provide services for single locations, a region or across the country. The company is one of the UK’s top ten cleaning and support services businesses and also concentrates on providing a personalised service that meets the individual needs of each of its clients.Sector specialists
Acknowledging the unique and specialist business sector demands that are needed to be understood, Carlisle Cleaning & Support Services has focused on specific market sectors as an operating model. This is particularly relevant for the railway industry, where specific detailed industry knowledge is essential for any support service provider. Carlisle Cleaning & Support Services has developed market-leading knowledge in each sector in which it operates, so enabling them to deliver an outstanding service and best value for their clients.
Carlisle Cleaning & Support Services Rail Transport Division
– is the award winning, industry-leading expert in the provision of dedicated cleaning and support services specifically to the rail industry. The company prides itself on providing an innovative and comprehensive bespoke solution to many of the UK’s leading Train Operating Companies, with a proven track record of delivering distinct economic and quality gains and driving forwards National Passenger Survey results.
Carlisle Cleaning and Support Services is striving to take the lead in providing a results-driven cleaning service to the transport sector that is second to none, and operates each and every cleaning contract with the guiding principles of transparency, efficiency, best value and social awareness.
Carlisle equally understands the franchise commitments that Train Operating Companies make and Carlisle Cleaning & Support Services will seek to mirror those commitments, so realising a true partnership, sharing your challenges and successes.
A results-driven bespoke service package
Results-driven cleaning underpins Carlisle Cleaning and Support Services’ success in the transport sector, where the company continues to build an enviable reputation for providing clean, hygienic and pleasant environments for the travelling public through a range of varied services including:
- Daily and periodic heavy cleaning to all rolling stock
- Daily and periodic station and depot cleaning
- In-transit cleaning
- Turnaround cleaning
- Biological cleans
- Graffiti hit-teams
- Transec checks
- Revenue protection
- Train dispatch
- Security services
- Customer support staff
- Recruitment assessment training
Increasingly, clients are valuing cleaning and support services as a fundamental contribution to the success of their business, which means that a partnership approach to cleaning and ancillary support services is becoming more necessary and desirable in the successful management of cleaning contracts in the transport industry. Also, it is proven that this more synergistic approach can help increase productivity and reduce costs to the client.
The overriding principle underwriting all of Carlisle’s activities is the application of Lean Thinking, the focus on adding value and the removal of waste.
Whilst a Lean Thinking ethos underwrites all of Carlisle’s activities, other key strategies reinforce the company’s operating model and philosophy, specifically:
- Improvement timelines
- Project management
- Performance management progress scoring
- Reward driven contractual commitments
Overall – ‘The identification and optimisation of value-adding tasks and the elimination of waste’
More than 1500 staff are employed specifically to service Carlisle’s clients in the transport sector. With an ISO 9001& 14001 accreditation, it is that whatever the challenge, Carlisle Cleaning and Support Services will work with you to find the best solution.
A multi award winning company
The highest accolade we can achieve and that which makes us most proud is the recognition from our clients and acknowledgement from the industry that we serve:
The trail to the train
- TOC Awarded ‘Partner of the Year’
- Winner –‘Teamwork & Cross-Industry Partnership Category’ – Rail Innovations Awards 2008
- ‘HSBC – Supplier of the Year Award’ – Highly Commended 2007
- 2008 saw Carlisle Cleaning & Support Services Rail Transport Division awarded – ‘Overall Winner, Transport Loo of the Year’
- In partnership with its clients, Carlisle Cleaning & Support Services has received in excess of thirty 4* and 5* ‘Loo of The Year Awards’, with the overall award for the most 5* Awards.
Carlisle’s expertise lies in delivering a clean and safe environment for the travelling public and rail staff on some of the UK’s busiest and most prestigious routes. At every stage of the journey a Carlisle Team Member is on hand to service the fleet, provide clean stations and care for the passengers, so enhancing the total traveling experience.Recent notable highlightsSerco
Carlisle Cleaning and Support Services was enormously proud to announce the fact that in April 2008 Serco Docklands awarded them the contract to clean the Docklands Light Railway fleet, stations (except West Silvertown to Woolwich Arsenal and Mudchute to Lewisham) and facilities.
Serco Docklands is at the very heart of London’s travel infrastructure, serving the South East of London and providing a critical route into the financial centre at Canary Wharf. Currently undergoing an ambitious expansion programme, in the Olympic year of 2012, Serco Docklands will play a central role in the integrated travel strategy for the Olympic Games.
A strong working relationship with Serco Docklands has developed which has facilitated the introduction of new processes being introduced across the network resulting in a distinct step change in train presentation and the overall cleanliness of the network.
As this relationship develops it will enable Carlisle and Serco Docklands to meet all current and future challenges, continually providing the travelling public of London with the highest levels of service they demand.Eurostar
2009 started off with a real bang for Carlisle with the successful mobilisation of the Eurostar operation in early January. Carlisle Cleaning & Support Services was delighted to be awarded the contract in the autumn of 2008 for the cleaning of Eurostar’s premises at St. Pancras, Head Offices and Ashford International, in conjunction with the turnaround cleaning and in-journey cleaning based out of St Pancras International.
The vision and foresight of Eurostar UKL has enabled Carlisle to utilise the latest technology and processes which will enable a structured and transparent approach to increasing productivity, driving up standards and eliminating process waste.
Carlisle Cleaning & Support Services is very excited at the prospect of demonstrating and applying its combined experience and expertise of operating within the Transportation, Retail and Public Service sectors in order to support Eurostar in their operation and exceeding their targets.
Carlisle will continue to champion an operating strategy that is results-driven, employing the principles of Lean Thinking, in order to deliver a bespoke solution specifically designed to exceed our clients’ expectations and provide the flexibility that is demanded within the transport sector.
We hope this information will help buyers of cleaning services to discern the kind of value-added approach that is actually available to them, clearly demonstrating the synergies and goals available when a partnership/results-driven approach is adopted.
For further information, please contact Clive Greaves:
Carlisle Cleaning & Support Services
Tel: 07825 892 151